Refund policy
REFUNDS
Natalie Martin wants you to be completely satisfied with your order, so if something is not right, please let us know. If you are not completely satisfied with your purchase, we will gladly exchange or refund your item within 14 days from the date your item is delivered. ALL returned merchandise must be unworn, unused and in its original condition. Natalie Martin has the right to refuse returns not meeting any of these requirements.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@nataliemartincollection.com.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
EXCHANGES
We only replace items if they are defective or damaged. Unfortunately we are unable to process exchanges at this time. Therefore, we recommend placing a new order for the item you would prefer and returning the item you do not wish to keep.
INTERNATIONAL RETURNS
Our Domestic Return Policy, as stated above, is applicable to International Returns. KINDLY NOTE: We do not offer exchanges for International Orders at this time. If you wish to to make an exchange, we suggest returning your order for a full refund, and placing a new order. We are unfortunately unable to provide refunds for any international customs duties incurred.
RETURN SHIPPING FEES
We charge a small fee for return shipping labels. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
