Shipping policy
DOMESTIC SHIPPING
We offer a number of shipping methods for your convenience. Depending on the item(s) you purchase on nataliemartincollection.com and the location to which the items will be delivered, different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are based on the shipping method chosen and the value of the total order. Your total shipping charges will automatically compute during checkout prior to the completion of your order. For orders $1,000 and above, a signature may be required at the time of delivery.
Products are shipped by USPS as well as UPS per customers request. Shipping charges to your location will be calculated at checkout.
Orders placed on Friday after 11:00 AM PST will begin processing the following Monday. Order transit times do not include Saturday, Sunday or holidays. We do not offer weekend delivery at this time. Please ensure all information pertaining to your order is correct, as no amendments can be made once your order has been placed.
INTERNATIONAL SHIPPING
Natalie Martin ships worldwide!
Please email info@nataliemartincollection.com with any overseas shipping questions/concerns. ALL CUSTOMS AND DUTY FEES ARE INCLUDED IN YOUR ORDER. International shipments are sent via DHL or UPS, we will not ship USPS Internationally as we have found them to be too unreliable. Total freight charges will be determined at checkout.
INTERNATIONAL RETURNS
Our Domestic Return Policy, as stated above, is applicable to International Returns. KINDLY NOTE: We do not offer exchanges for International Orders at this time. If you wish to to make an exchange, we suggest returning your order for a full refund, and placing a new order. We are unfortunately unable to provide refunds for any international customs duties incurred.
PREPARING A RETURN
Returns must be postmarked within 14 days of the date your item was delivered and should be sent prepaid. Please ensure the item(s) sent back are through a traceable and/or insurable method as NATALIE MARTIN is not responsible for any returned packages not received. Please send your items to:
NATALIE MARTIN RETURNS
1627 N. GOWER STREET
SUITE 1
LOS ANGELES, CA 90028
Please allow up to 2 weeks for the processing of your return from the date we receive your package. You will be responsible for the return shipping charge.
DAMAGED/DEFECTIVE OR MIS-SHIPPED ITEMS
If you receive a damaged/defective or mis-shipped item, you must notify us by email at orders@nataliemartincollection.com within 3 days of receiving the product to be eligible for a return. Returns not following this policy will only be accepted at our discretion.
SALE ITEMS
All "SALE" items are "FINAL SALE." Any item purchased on "SALE" cannot be returned or exchanged, no exceptions.
STOLEN OR LOST PACKAGES
While we are not responsible for stolen or lost items, if your order does not arrive in a timely fashion, please contact us at orders@nataliemartincollection.com, and we will do our best to assist you with tracking your package. Any order over $400 will require a signature upon delivery.
